Melanie Kovach

Melanie Kovach has extensive work experience in various leadership roles focused on digital customer experience and product development. Melanie is currently serving as the Vice President, Digital Customer Experience at Focus Brands LLC, where they are responsible for creating a new front-end and back-end platform to enhance brand experiences across various web and mobile applications. Prior to this, they worked as the Senior Director of Customer Experience Design at Intuit Mailchimp, leading product teams in designing valuable experiences for small and mid-size businesses. Melanie also has experience in the aviation industry, having served as the Head of Digital Customer Experience at Delta Air Lines. Additionally, they co-founded Swap Club and worked as the Co-founder, Head of Product, Design & Marketing. Melanie's early career includes roles at Cox Enterprises, where they held positions such as Vice President & General Manager and Senior Director of Product Strategy. Melanie also gained experience as the Circulation Director at Alternative Press Magazine. Overall, Melanie has a strong background in digital customer experience, product development, and leadership.

Melanie Kovach holds a Bachelor of Arts (BA) degree in Communication from The Ohio State University. Additionally, they are a Certified Scrum Product Owner, certified by Scrum Alliance.