Focus Telecom Polska Sp. z o.o.
Karolina Paszkowska has extensive experience in customer care and support, having worked at Focus Telecom Polska Sp. z o.o. since June 2018 in various roles including Customer Care Expert, Customer Success Specialist, and Customer Care Specialist. Responsibilities included multi-channel customer support, implementing solutions for clients, analyzing inquiries with advanced IT tools, and collaborating with different departments to resolve customer issues. Prior experience includes IT consulting at Fujitsu Technology Solutions S.P.A., child care at AuPairCare, and several administrative positions involving customer service and office management. Karolina also possesses educational experience in resocialization pedagogy at the University of Lodz and attended De Anza College.
This person is not in the org chart
Focus Telecom Polska Sp. z o.o.
Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions: CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc. TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners. BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks. INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers' keypads. Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software. Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.