Phiroza Kothavala

Phiroza Kothavala has worked in hotel operations for boutique, independent, and large brand hotels including Hyatt, Hilton Hotels & Resorts, Grand Hospitality and Méridien Hotels for over 20 years. She held leadership roles in the opening of Le Méridien Hotel in San Diego, Seaport Hotel in Boston, and Tribeca Grand Hotel in New York City. As Director of Front Office at Millennium Hilton, she created a comprehensive training and guest recognition program that achieved the highest guest satisfaction scores in the company. As General Manager of SoHo Grand Hotel, she increased guest satisfaction and achieved 40% plus repeat business.

For over 14 years, Kothavala served as the Director of Learning & Development for The Pierre, A Taj Hotel. During her tenure, the hotel earned the coveted Five-Star award in 2013 and consistently retained this status each year. As an Executive Trainer, Kothavala now shares the first-hand experience of how to achieve and maintain Five-Star status.