Danilo Marello

Renewals Customer Success Manager (saas) at ForceManager

Danilo Marello has a diverse work experience spanning various industries and roles. Danilo began their career in 2004 as a Designer Intern at Lago S.p.a. In 2005, they worked as a Regional Coordinator for the project "Italia in persona" at Cittadellarte-Fondazione Pistoletto ONLUS Biella, and held this position until 2010. From 2007 to 2011, they worked as a Designer, Brand Manager, and Account Manager at centro_stile_Lacertae s.n.c.

In 2014, Danilo joined McDonald's Corporation as a Fast Food Restaurant Manager, where they managed workers, shift plans, and daily production. Danilo stayed with the company until 2016.

From 2016 to 2018, they worked at Alef&Maqroll, first as a Senior Sales Account Executive and then as a Team Manager. As a Team Manager, they achieved growth and hit sales targets by successfully managing the sales team. Danilo also designed and implemented a strategic sales plan and managed recruiting, coaching, and performance monitoring of sales representatives.

In 2018, Danilo joined ForceManager as a Business Development Manager (SaaS) and held this role until 2020. In this position, they negotiated contracts, generated new monthly recurring revenue (MRR), and worked with the Product Management and Support teams to address customer concerns. From 2020 to 2022, they served as a Sales Executive Manager (SaaS) at ForceManager, overseeing the mobile CRM's sales activity and providing real-time insights to sales managers and directors. Danilo then transitioned to the role of Customer Success Manager (SaaS) in 2022, focusing on boosting customer satisfaction and generating upsell opportunities.

Danilo Marello's education history begins in 2002 when they attended the Seconda Università degli Studi di Napoli, where they pursued a University Degree in Industrial Design with a focus on Architettura. Danilo completed their studies in 2007. From 2007 to 2008, Danilo pursued further education at Cittàstudi Biella / Cittadellarte Fondazione Pistoletto, where they obtained a Master dell' Impresa Culturale e Sostenibile (MICS) with a specialization in Marketing and General Marketing Management.

In 2015, Danilo attended the McDonald's DE-Sud Company School in Munich, DE, where they achieved a McDonald's Management degree (MDP1) focused on Restaurant Management.

Danilo also obtained additional certifications during their career. In 2004, they completed an internship at Lago S.p.a., and in 2016, they received Sales Executive Training from Alef&Maqroll.

Overall, Danilo Marello has a diverse educational background with qualifications in industrial design, marketing, and restaurant management.

Links

Timeline

  • Renewals Customer Success Manager (saas)

    July, 2022 - present

  • Sales Executive Manager (SaaS)

    June, 2020

  • Business Development Manager (SaaS)

    October, 2018