Amy Spagnolo

Amy Spagnolo has extensive experience in customer support and success roles. Amy is currently working as the Director of Customer Support at Forecast, where they are responsible for creating and developing the support offering from scratch. Amy manages the support team, implements support software, and ensures high customer satisfaction.

In addition to their current role, Amy is also a Growth Coach at Catalyst Software, where they provide coaching sessions to aspiring customer success leaders. Amy is a member of Support Driven, a community for customer support and success professionals, where they collaborate with others and develops professionally.

Prior to their current roles, Amy worked at Workday as a Manager of Customer Support for Peakon, where they supported the growth and successful integration of the global support team. Amy also held roles as the Director and Head of Customer Support at Workday Peakon Employee Voice, where they built and led a support team to support the company's customer base.

Amy's earlier experiences include working at Zendesk as a Senior Customer Advocate, where they managed multi-lingual customer cases and collaborated with cross-functional teams. Amy also worked at Giodani LTD as a Content Marketing, Sales & Customer Service Manager, GoldBet Sportswetten as a Customer Service Representative, NeoGames as a Customer Support Agent, and Enet as a Customer Service Manager and Customer Care Agent.

Overall, Amy Spagnolo has a strong background in customer support and success roles, with experience in managing teams, developing support strategies, and ensuring customer satisfaction.

Amy Spagnolo's education history includes the following:

From 2015 to 2017, Amy attended Studieskolen and obtained a degree in Danish language, specifically Prøve i Danske 3.

From 2005 to 2010, Amy attended I.I.S. Sandro Pertini Upper Secondary School and obtained a diploma in Tourism Business Operations.

In addition to their formal education, Amy also obtained several certifications. In October 2021, they completed the "Customer Experience: Service Blueprinting" and "Customer Service: Knowledge Management" certifications through LinkedIn. In January 2017, they obtained the "PRINCE2 2012 Foundation" certification from SPOCE Project Management Ltd. In August 2015, Amy completed the "Front-end Formations" certification from Code School. Amy also completed the "Keboola training" certification in May 2015, although the institution is not specified. In 2015, Amy also obtained the "CSS Cross-Country" and "Front-end Foundations" certifications from Code School, although the specific months are not provided.