Robotics Field Service Engineer

As Field Service Engineer, you will:

• Work on the forefront of robotics automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventive, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells 
• Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings they will encounter and will use their demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
• Mentor Field Service Technicians and more junior Field Service Engineers
• Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
• Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
• Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
• Lead RCA activities with a team of engineers and technicians across the team
• Demonstrate a high level of attention to detail in everything thing you do
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Assist in the development and refinement of maintenance procedures and tools
• Deliver positive interaction with customers when performing warranty and service repairs and preventive maintenance tasks
• Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
• Document all work performed in a timely manner
• Ensure compliance with safety regulations and policies
• Ensure clean and safe work environment

What makes you a great fit: 

• Four year college degree in Engineering - or similar - or equivalent work experience required
• 4+ years field service experience with robotics automation, working on six-axis industrial robots
• CMMS programming experience required
• Must be a self starter and able to work independently
• Ability to travel/be on the road to visit Chicago-area customers up to 80%, with up to 25% requiring overnight stays
• Ability to work alternative schedules to support production outages, including some weekends, nights and on-call hours

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. 
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. 

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

Final offer amounts are custom-crafted, based on the cash/equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we’re seeking top performers who will make a difference to our business, and we’re open to negotiating the compensation structure for the right candidate.

The expected base pay range for this position is $70,000 - $125,000. 

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