Francesca Feliciani

Francesca Feliciani is an experienced professional with a strong background in customer success and account management. Currently serving as Team Lead and Senior Customer Success Manager at Forrester since October 2019, Francesca manages strategic Enterprise Accounts in EMEA and APAC. Previous roles include Transcreation Account Manager and Transcreation Account Executive at Hogarth Worldwide, where responsibilities included broadcast production of marketing campaigns for major clients such as P&G and Coty. Francesca also gained valuable experience as a Junior Account Executive at Saatchi & Saatchi, focusing on the Whirlpool EMEA account, and as a Communications Intern at the Milan International Film Festival Awards. Francesca holds a Master of Science in Brand and Communications Management from Copenhagen Business School, a semester abroad in International Communications from National Chengchi University, and a Bachelor of Science in Business Administration and Management from Università Bocconi.