Rachel Parker

Rachel Parker is an experienced professional in customer success and event management, currently serving as the Manager of Customer Success Services at Forrester since January 2019. In this role, Rachel has progressed through various positions, including Team Lead and Senior Customer Success Specialist, contributing to Forrester's mission of supporting business and technology leaders in achieving customer-centric strategies. Prior experience includes a role as Client Operations Manager at SiriusDecisions, where Rachel enhanced sales and marketing effectiveness for B2B companies, and several positions at Reed Exhibitions, focusing on sponsorship fulfillment and event coordination. Rachel's career began as a Freelance Event Coordinator with Village Voice Media. Rachel holds a Bachelor's Degree in Communications from Western Connecticut State University.