Richard Saunders

Richard Saunders is an accomplished professional whose expertise lies in customer experience insights and analytics. Richard has a wealth of experience in leading teams and implementing strategies to improve customer experience, with a strong focus on connecting customer feedback to operational and financial outcomes. Richard has a track record of success in implementing innovative programs that have led to significant improvements in customer satisfaction, sales, and retention. Richard's educational background includes a Master of Science in Strategic Management and a Master of Business Administration in Innovation and Entrepreneurship.