Michelle Baker

Michelle Baker has a diverse work experience spanning multiple industries. Michelle currently holds the position of Vice President, Organizational Development at FORUM Credit Union. Prior to this role, they were the AVP, Organizational Development at the same company. Michelle has been with FORUM Credit Union since 2015, initially starting as Manager, Talent Development.

Before joining FORUM Credit Union, Michelle worked as a Talent Development Consultant, Speaker, and Author at phase(two)learning, a role they have held since 1999. In 2019, they became a National Advisor to Chapters (NAC) at the Association for Talent Development (ATD).

Michelle also has experience in the retail industry, having served as the Manager of Learning and Development at Finish Line from 2011 to 2014. Prior to that, they worked at ExactTarget as Training and Certification Lead and Client Training Specialist from 2008 to 2011. Earlier in their career, Michelle worked as a Training Specialist at Sallie Mae from 2005 to 2008, a Training Coordinator at Shelby County Bank from 2003 to 2005, and a Program Director at Girls Incorporated of Shelby County from 2002 to 2003.

Michelle Baker has a Master of Science (MS) degree in Human Resources Management from Indiana Wesleyan University, which they obtained by the year 2023. Michelle also holds a Bachelor of Science (BS) degree from the same university. In addition, they have obtained various certifications throughout their career, including the Talent Optimization Leader Certification from The Predictive Index in 2020, the Certified Facilitator certification from Fierce, Inc. in 2019, and the Predictive Index Certified Facilitator certification from The Predictive Index in 2018. Michelle also has certifications in DiSC and Everything DiSC Workplace and Productive Conflict from Everything DiSC: A Wiley Brand in 2015 and a certification as a Certified Instructor from Miller Heiman Group (Achieve Global) in 2015. Other certifications include Certified Training Manager/Director from Langevin Learning Services in 2011, Registered Coordinator from COPC Inc. in 2010, and Certified Customer Service Coach and Certified Customer Service Trainer from Phone Pro in 2010. Furthermore, they hold an Instructor/Facilitator Certification from Langevin Learning Services in 2007, Leader Certifications in "Coaching for Performance" and "Telephone Sales Excellence" from Wilson Learning in 2007, a Professional Certification in Information Mapping from Information Mapping in 2007, and a Program Director Institute certification from Girls Inc. in 2003.