Gilbert Paul Santos

Gilbert Paul Santos has a robust background in Quality Assurance and Continuous Improvement, with significant experience in leadership roles across various companies. Currently a Senior Manager of Account Operations, Training & Quality at Foundever since May 2021, Gilbert previously served as Global Continuous Improvement Head at Helpware and Quality Assurance Manager at Sutherland, where responsibilities included overseeing quality metrics and managing improvement projects. Prior roles at Magellan Solutions Outsourcing Inc. as Corporate Quality Assurance Manager and Quality Assurance Supervisor further developed managerial skills, emphasizing operational efficiency, client-focused solutions, and team development. Earlier experience includes positions at C3/CustomerContactChannels, Inc., and TELUS International Philippines, focusing on performance monitoring and staff training. Gilbert holds a Bachelor of Science in Commerce with a major in Business Administration from the University of Santo Tomas.