James Patrick Bie

James Patrick Bie has extensive experience in customer service management, currently serving as a Customer Service Manager at Foundever since April 2019, overseeing a minicluster of Team Leads and agents in the DIY Payroll line of business. Prior to this, James held various leadership roles, including Team Lead at TaskUs Philippines, Frontline Manager at Firstsource Solutions Limited, and Team Manager at Xerox, where attention was given to managing performance metrics and customer support for notable brands. James began a career in customer service with TTEC as a Team Leader/Supervisor, contributing to the performance management of teams and resolving technical issues for a US telecom company. An academic background in Computer Engineering was obtained from AMA Computer University.