Luis Carlos Rodriguez Fajardo

Customer Success Manager at Fountain

Luis Carlos Rodriguez Fajardo has a diverse work experience in various roles and industries. In 2015, they started their career as an Assistant Project Manager at PASSEPORT AVENIR, where they managed different projects and dealt with strategic issues. Luis Carlos then worked as a Junior Consultant at GES Asesores SAS, supporting the development of a large-scale Service Level Agreement.

In 2016, they joined Hilton Worldwide as part of their Sales & Marketing Management Development Program, where they completed a training program and specialized in sales and marketing. Luis Carlos increased hotel revenue by negotiating and closing deals. Concurrently, they served as the Head of Development in Colombia at The Unreasonable Institute, overseeing programming for an accelerator for social startups.

In 2017, Luis worked as a Business Development professional at Grou S.A.S., a social-tech startup in the agricultural sector. Luis Carlos provided real-time market information to farmers and facilitated transactions between farmers and buyers.

In 2018, Luis joined Join a Town as a Market Manager, utilizing their expertise in entrepreneurship and project management to support social development in emerging countries. Additionally, they became a Community member at Ignition Program, a platform that connects talents with promising startups.

In 2022, Luis became an Access Fellow at Access, a position they held until 2022. Following this, they joined Clevy.io as a Senior Customer Success Manager and Key Account Manager, where they helped SMEs and Enterprises streamline their employee experience through Conversational Automation.

Most recently, Luis joined Fountain as a Customer Success Manager in 2023. Overall, their experience highlights their versatility and success in various roles across different industries.

Luis Carlos Rodriguez Fajardo pursued their education with a strong foundation in business. Luis Carlos began their academic journey at the Universidad de Los Andes in 2010, where they earned a Bachelor's Degree in Business Administration and Management. After completing their undergraduate studies in 2014, they continued to enhance their knowledge and skills by enrolling in TBS Education for a Master's Degree in International Business/Trade/Commerce. Luis Carlos successfully completed their postgraduate studies in 2015.

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Timeline

  • Customer Success Manager

    March, 2023 - present

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