Shalla Bhakoo I Prosci®

Shalla Bhakoo I Prosci®, PMP® is an experienced leader in organizational change management with a proven track record across multiple industries. Currently serving as the Director of Organizational Change Management at Four Seasons Hotels and Resorts, Shalla leads initiatives to foster workforce adoption of new practices in alignment with strategic objectives. Previous roles include Director of Enterprise Change Management & Training at GFL Environmental Inc., where Shalla developed a comprehensive change strategy, and Director of Change Management and Employee Experience at Meridian Credit Union, focusing on enhancing user adoption and employee satisfaction. Shalla has also held senior positions at Scotiabank, BMO Financial Group, and CIBC, consistently driving transformation and operational efficiency while mentoring teams. Shalla holds a Bachelor of Arts in Business Administration from the University of Toronto and is skilled in agile delivery, relationship management, and change frameworks.