Andres Ciro

Customer Success Manager at FourKites

Andres Ciro has a diverse work experience. Andres currently works at FourKites, Inc. as a Customer Success Manager. Prior to this role, they were a Product Support Specialist and a Senior Operations Specialist, Emerging Modes at the same company. In their role as a Senior Operations Associate, LSP Vertical, they provided real-time visibility for multi-modal, Fortune 500 customers within the Logistics Service Provider vertical by onboarding carriers, brokers, and 3PLs onto the Fourkites platform. Andres maintained daily customer records within CRM (SalesForce).

Andres also has experience in the military. Andres served in the North Carolina Army National Guard as a Brigade Logistics Officer and a Brigade Medical Operations Officer. Additionally, they served in the Massachusetts National Guard, Medical Command as a Medical Operations Officer, Battalion Administrative Officer, Battalion Operations Officer, and Platoon Leader/Medical Evacuation (MEDEVAC) Pilot. In these roles, they managed and executed funding programs, developed administrative and logistical policies, and planned and coordinated training for aviation battalions.

Earlier in their career, Andres worked at State Street as an Associate II. In this role, they managed activity for specified funds, processed transactions related to capital calls, distributions, expenses, and transfers, and worked with inter-departmental contacts and clients to ensure risk mitigation.

Andres's work experience demonstrates their ability to excel in customer success, operations management, military leadership, and financial services.

Andres Ciro attended St. Lawrence University from 2007 to 2011, where they obtained a Bachelor of Arts - BA degree in Economics. In 2012, they enrolled at the United States Army Aviation Center of Excellence, studying Aviation until 2014. Additionally, in August 2021, they completed the Veteran Career Readiness Program Alumni certification from FourBlock.

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Timeline

  • Customer Success Manager

    February, 2023 - present

  • Product Support Specialist

    September, 2022

  • Senior Operations Specialist Emerging Modes

    January, 2022

  • Senior Operations Associate LSP Vertical

    July, 2021