Customer Service · Full-time · Auckland, NZ
FRAMECAD is seeking an experienced and motivated Customer Service Executive (Logistics) to join our team.
About Us
FRAMECAD is a market leader in cold-formed steel (CFS) solutions supplying best in class hardware and software innovations to enable builders to deliver large scale and technically complex projects more cost effectively, efficiently, with significantly reduced waste (when compared to timber), all while improving the quality of their builds. We are the preferred solution to many industry leading companies around the world where our solutions can be found in residential, commercial, military and government sectors.
What you will be doing
In this role you will own our machine contracts (inclusive of software) and logistic processes to ensure timely delivery of equipment and services. You will raise sales orders while maintaining accurate orders data and financial processes, build excellent relationships with customers assisting with credits and payments, coordinate customs requirements for export including the preparation of export documentation, all while collaborating with our internal teams for the purposes of production management, parts procurement, and forecasting.
What we are looking for
This position requires a strong customer centric approach. You will be comfortable liaising with various stakeholders including customers, customs, logistics and our internal team to deliver the best possible service to the customer from end to end. You will have an eye for detail, want to make continuous improvements to our processes, work well in a team and enjoy working in a fast-paced environment.
Skills and Experience:
Experience in preparing formal export documentation
Knowledge of export and tariff codes.
Experience is logistics and processing
Excellent customer service experience
Excellent administration skills, managing multiple tasks at once
Proven experience in financial processes
The ability to work well under pressure while maintaining attention to detail
The ability to build great relationships with all stakeholders.
Experience using SAP & Excel
Freight Forwarding background preferred
Nice to have:
Customs PIN
What we offer
As well as the opportunity to work with our amazing team, we offer a very competitive base salary, KiwiSaver scheme, a great new office space with catering and refreshments regularly, a long-service benefit scheme, and all of the support you will need to be successful to support you in this role.
Interested?
If this sounds like you, please apply.
For more information about our business and what we do, please follow these links below:
Website
https://www.framecad.com/
Customer Testimonial - Frame Up Now
https://blog.framecad.com/blog/frame-up-now-say-steel-will-replace-wood-in-the-next-15-years
Speedhouse Group - UAE
https://www.youtube.com/watch?v=479x7wzD2Ho&list=PLBiB-nv82YoNDTm6m851gcZVQcuW9ZWtQ&index=24
US Navy using FRAMECAD equipment
www.framecad.com/en/construction-specifying/construction/customer-stories/us-navy-explores-cold-formed-steel-framing/