Heather Miles

Heather Miles, MHA, CPC has a comprehensive work experience in the healthcare industry. Heather is currently the Director of Provider Coding and Revenue Integrity at Franciscan Missionaries of Our Lady Health System, where they lead St. Dominic Hospital in revenue cycle management, provider coding, and provider education. Their responsibilities include overseeing the internal coding team and the outside coding contract.

Prior to their current position, Heather served as the Practice/System Administrator at St. Dominic Hospital. In this role, they managed multiple departments including Hospital Medicine, Neurology, Neuroscience, Palliative Care, Professional Services, Weight Loss, and Wound Care. Heather was responsible for coding, billing, documentation, clinical documentation improvement, provider education, auditing, revenue cycle management, RVU reporting, onboarding of providers, and fiscal management. Heather also managed a team of certified billing, coding, and documentation experts.

Before St. Dominic Hospital, Heather worked as the Chief Revenue Cycle Officer at DELTA HEALTH CENTER INC. Heather had oversight and management of provider billing and coding, provider education, and clinical documentation improvement. Heather also served as the liaison between the healthcare facility and the outsourced billing vendor. Heather was involved in contract facilitation, onboarding of new providers, and insurance contracting and negotiation.

At the start of their career, Heather held the position of Chief Operating Officer/VP/Administrator at Bolivar Urology Clinic, PA. Heather was responsible for operations, quality assurance, regulatory governance, and management. Other areas of responsibility included provider education, credentialing, training, onboarding, financial management, and overseeing day-to-day operations.

Overall, Heather Miles has demonstrated expertise in revenue cycle management, provider coding, and healthcare administration across various healthcare organizations.

Heather Miles, MHA, CPC has a Master of Health Administration and Leadership degree from Capella University, which they obtained from 2021 to 2022. Their undergraduate education includes a Bachelor of Science degree in English and Psychology from the University of Missouri-Kansas City, which they completed from 1988 to 1991. Additionally, Heather has obtained certifications such as "Mastering the Eight Paradoxes of Effective Leaders" and "The Foundational Principle Separating Good Leaders from Bad Ones" from LinkedIn, both in the year 2024.