Charissa Rooks (CJ)

Charissa (CJ) Rooks is a seasoned professional with extensive experience in sales operations and project management. Currently serving as a Sales Operations Unit Manager at Achieve since April 2016, Charissa has successfully improved team performance, increased lead coverage by 25% in the Attorney Represented Program, and led the Freedom Financial SS Program, contributing to significant compliance and operational changes. Prior to Achieve, Charissa worked as a Programmatic Digital Display Specialist at Hivewyre, focusing on enterprise accounts, and as an Enrollment Manager at the University of Phoenix, where strategic initiatives led to increased student contacts and retention. Charissa holds a Bachelor of Science in Business with a concentration in Project Management from the University of Phoenix.