Customer Service And Field Marketing Representative

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Job Responsibilities: ·            Customer Service – this will account for approximately 70-80% of your responsibilities and will entail answering inbound phone calls and emails from existing Clients and Members of our Stored Value product line.  You will be responsible for assessing the customer/clients issue and provide accurate information to resolve their issue or escalating the issues as needed.  ·            Field Marketing – traveling to new Client locations and promoting our product.   You will be a part of a multi-department team that is responsible for ensuring a successful launch and signing up of new membership while onsite.  This will account of 10-20% of your time and will require travel through the United States.  ·            Print Marketing – creating and updating existing print marketing for on-site advertising with Clients and members.   Experience in Adobe Acrobat, InDesign and Illustrator is preferred. ·            Additional projects will be assigned as time permits.

Formal Education & Certification:

• Bachelor Degree in Communications, Marketing or related discipline
• 0 - 2 years equivalent work experience in a call center or customer service environment

Qualifications:

• Desire to provide excellent member service
• Excellent oral and written communication skills
• Ability to process data entry with speed and accuracy
• Proficient with MS Office tools (Excel, Word, Outlook, etc.)
• Experience with Adobe Acrobat, InDesign and Illustrator
• Ability to come onsite to our office in Philadelphia 4 times per week
• Strong and accurate listening skills
• Excellent attendance and punctuality
• Strong aptitude to learn quickly, both technical and business processes
• Patience, teamwork, motivation, upbeat and a great attitude