Sales · Full-time · British Columbia, Canada
At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.
We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.
ABOUT THE ROLE
You are the first point of contact and will provide best in class sales expertise, guiding our guests and travel partners through the sales cycle, upselling, ending with a truly personalized Canadian vacation while constantly raising the bar, to exceed guests and partners expectations. Your day will be composed of actioning a variety of queries that can include taking inbound calls, live chat leads, engaging in daily email inquiries, appointment requests and web requests all while collaborating with fellow vacation advisors and working along side our Legendary Hospitalty and Product team. Please note, the expected start date for this role is October 1, 2024.
ABOUT YOU
RESPONSIBILITIES
REQUIREMENTS
NICE TO HAVES
REWARDS
You may be eligible to receive the following benefits, based on your contract type:
3 weeks vacation (4 weeks after your first year)
Extended health benefits package
Applauz Recognition
Comprehensive employee assistance program
Paid anniversary day off
“Pawternity leave” days for your new furry family members
Great working hours
Stylish office location in Vancouver, located close to public transit
Friendly and fun team environment with company celebrations and social events
Access to Canadian travel industry discounts!
DIVERSITY, EQUITY, AND INCLUSION
We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.
Officially Great Place to Work® CertifiedTM 2022/2023
Officially Great Place to Work® CertifiedTM 2023/2024
Officially Great Place to Work® CertifiedTM 2024/2025
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