Mark Baker

Mark Baker is an experienced IT Service Manager currently with Freshfields Bruckhaus Deringer since December 2017. Prior to this role, Mark dedicated over 22 years to HSBC Retail Banking and Wealth Management, serving in various capacities including Global IT Service Manager, where oversight of digital applications across Europe, Asia Pacific, and North America was a key responsibility. Mark managed a 24x7 technical support team and played integral roles in service management, crisis management, and service recovery. Mark's technical background includes work as a Service Transition Manager and Technical Support Engineer, specializing in iSeries systems. Mark holds a Bachelor of Science in Economics from Cardiff University, obtained in 1994.