Adrienne Conn

Adrienne Conn currently serves as Lead - Customer Success Manager at Freshworks, having joined the company in October 2025. Prior to this role, Adrienne was a Strategic Customer Success Manager at ClearDATA from April 2021 to October 2025, where advocacy for a $6.5 million ARR book of business was a primary focus, particularly within HealthTech and Payer-Provider clientele, emphasizing cybersecurity and regulatory compliance best practices. Earlier experience includes serving as a Technical Account Manager at Sonar Technologies, managing enterprise client portfolios, and enhancing customer support processes. Adrienne also led customer service operations at Homepolish, achieving a 22% reduction in inbound tickets and a 16% increase in companywide CSAT scores. Additional roles include Operations Manager at Revival Cycles and Preservation Consultant for several academic and historical institutions. Adrienne holds a Master of Science in Library and Information Science from The University of Texas at Austin and a Bachelor's degree in Literature and Creative Writing from Notre Dame of Maryland University.