Celine Lau

Celine Lau is currently serving as the Lead Customer Success Manager at Freshworks since November 2024, where responsibilities include defining success plans, ensuring clear communication throughout customers' post-sale journeys, and developing account plans in collaboration with Strategic Account Managers. Prior experience includes a role as Senior Customer Success Manager at Informa Tech, focusing on client satisfaction and program delivery, and as Lead Client Success Manager at Bazaarvoice, managing a substantial annual recurring revenue portfolio. Celine also held various positions including Senior Customer Success Manager and Customer Success Manager at Cascade Strategy, where successful deployments and process optimization were key focuses. Early career roles in events management and coordination at organizations such as Vision Critical and the International Broadcasting Convention laid a foundation for strong client relationship skills and a customer-centric approach. Celine holds a Bachelor of Arts in English Literature from the University of Leicester.