Malcolm Koh

Malcolm Koh is currently the Head of Customer Experience Advisory for the Asia Pacific and Middle East Africa regions at Freshworks, where a customer-focused, consultative approach drives value for clients. Previously, Malcolm served as the Director of Customer Experience Practice at Zendesk, leading a global team of Customer Experience Strategists and developing best practices for enterprise accounts. Additional experience includes leadership roles at Grab, AIA, and the Royal Bank of Scotland, focusing on customer experience, service strategy, and operational excellence, alongside a strong educational foundation with an MBA from the National University of Singapore and a Bachelor of Commerce from McGill University.