Engineering and Technical Services

The Engineering and Technical Services team at Freshworks is responsible for developing and maintaining the company’s customer engagement software solutions. This multidisciplinary team, comprising experts in product design, data science, engineering, and technical program management, collaborates to ensure that the software is not only innovative and user-friendly but also meets the evolving needs of customers, driving adoption and success across various business sectors. They play a crucial role in optimizing technical processes, enhancing product functionality, and ensuring seamless integration with customer systems.