Luis Fdo Zuniga Zeledon

Luis Fdo Zuniga Zeledon has a strong background in information technology support and customer service. Luis Fdo most recently worked as an Information Technology Support Analyst at Freudenberg Medical, starting in March 2023. Prior to that, they served as a lead IT Support Engineer at Novacomp from October 2022 to January 2023.

From 2016 to 2022, Luis worked at Fyffes as an IT Support Specialist, where they were responsible for troubleshooting computer systems, diagnosing hardware/software faults, and solving technical and applications problems. Luis Fdo also acted as a Junior Business Analyst, leading in-house IT projects for different departments.

Before joining Fyffes, Luis worked at TekLeap - Information Technology Solutions as a Level I / II Customer Support from January 2016 to June 2016. Luis Fdo also gained experience as a Customer Support Analyst and acting Team Lead at World Vision, Americas Shared Service Center from May 2014 to January 2016, where they provided technical support and led a team of Service Desk agents.

Prior to that, Luis served as a Service Desk Supervisor, Technical Support at Dole Food Company from April 2010 to December 2013, where they planned and coordinated the work of Service Desk agents and provided training to new team members.

Luis's early career included roles as a 1st Level Agent and Tier II Agent, Technical Support at Fujitsu Consulting from October 2006 to January 2008. Luis Fdo provided client support and technical issue resolution to external and internal customers via phone and chat.

Overall, Luis Fdo Zuniga Zeledon has extensive experience in IT support, troubleshooting, and team leadership across various organizations.

Luis Fdo Zuniga Zeledon completed their Bachillerato degree in Ingeniería informática from Universidad Católica de Costa Rica. Luis Fdo attended this university from 2000 to 2005. In addition to their degree, Luis Fdo Zuniga Zeledon obtained a certification as a Registered Scrum Master™ from Agile Education by Scrum Inc.™ in May of 2022.