James Reynolds

James Reynolds has a diverse work experience in various roles and companies. James started their career as a Raw Bar Specialist at Leo's Oyster Bar from January 2016 to November 2017. James then worked as a Project Manager at Family Systems Ltd. from May 2011 to May 2018. James also worked as a Freelance Full Stack Engineer from February 2017 to May 2018, where they gained experience in backend optimization and server-side rendering.

In 2018, James took on multiple short-term projects as a Full Stack Engineer, including working at Shark Byte where they optimized a legacy codebase and implemented server-side rendering.

From 2019 to 2021, James worked at Segment in various roles. James started as a Success Engineer, responsible for solving technical product questions. James then became a Queue Lead, managing a team, reducing response time, and providing comprehensive knowledge of the Segment infrastructure. James then progressed to a Senior Product Support Engineer, managing projects and improving operational processes. In this role, they also developed a custom Slack-Zendesk integration that reduced churn rate.

From November 2020, James was a Founding 200 Member of Product School, an exclusive community for Product Leaders, supporting professional development and best practice sharing.

Currently, James is working as a Lead Support Engineer at Friendbuy, starting in May 2023, where they are responsible for providing support and technical expertise.

James Reynolds attended Northeastern University but did not graduate. James also attended Hack Reactor, but no information about their degree or field of study is available.