Matti Toivonen

Matti Toivonen has a diverse work experience spanning various roles and industries. Matti is currently the Chief Experience Officer, Partner, and Co-founder at Front AI since April 2019. Prior to that, they founded and co-authored asiakaspalvelukokemus.fi in 2016, with a focus on improving customer service and creating networks to enhance customer experience. Matti also worked as a Service Director at Ticketmaster Suomi from September 2016 to April 2019.

Before joining Ticketmaster Suomi, they held multiple roles at OpusCapita from 2010 to 2016, including Head of Customer Service, Business Development Manager, Quality Manager, and Service Manager. Additionally, Matti served as a Member of the Board at itSMF Finland from February 2011 to February 2014, where they focused on finance management, overall administration, and membership services. Matti also took on the role of Vice Chairman of the board for the 2013-2014 period.

Matti's earlier experiences include being a Member of the Board at Varsinais-Suomen Tietojenkäsittely-yhdistys (VSTKY ry) from January 2009 to December 2011. Matti also worked at STX Europe as an ICT Project Manager, where they were responsible for IT service management, system development, project management, and quality management. At TST-Systems Turku Oy, they worked as an IT Specialist from April 2001 to April 2007. Overall, Matti Toivonen has developed extensive expertise in customer service, business development, service management, and IT project management throughout their career.

Matti Toivonen obtained a Master of Science degree in Information Technology - Work Informatics from the University of Turku from 2003 to 2008. Matti also attended the Reserve Officer School from 2004 to 2005, but there is no information regarding a specific degree obtained during that time.

In terms of certifications, Matti obtained the following:

- Certified Advanced AI Trainer from Front AI in April 2020

- Certified AI Trainer from Front AI in May 2019

- AI Content Designer from Front AI in April 2019

- Lean Six Sigma Green Belt in June 2013

- ITIL Expert in IT Service Management in April 2012

- ITIL Managing Across the Lifecycle Certificate in April 2012

- ITIL Intermediate Certificate in Service Strategy in January 2012

- ITIL Intermediate Certificate in Continual Service Improvement in December 2011

- ITIL Intermediate Certificate in Service Operation in December 2011

- ITIL Intermediate Certificate in Service Design in November 2011

- ITIL Intermediate Certificate in Service Transition in October 2011

- ITIL V3 Foundation in March 2011

- PRINCE2 Foundation in April 2010

- ITIL V2 Foundation in June 2007

No information is provided regarding the institutions for several of these certifications.