Douglas Tavolacci

Douglas Tavolacci, CCXP, currently serves as the Sr. Director of Customer Care & Digital CX at Frontier Airlines since May 2024. Prior to this role, Tavolacci was Principal of CX Transformation & Value Realization at NICE Ltd, focusing on contact center and digital transformations to enhance operational excellence. With extensive experience at Verizon Business as an Executive Partner in Customer Experience Innovation, Tavolacci was instrumental in developing tailored CX solutions. Other notable positions include Senior Business Director at BT - Global Services, where responsibility included the profitability of contact center solutions, and Engagement Manager at Capgemini, driving customer experience transformation. Tavolacci's career also spans leadership roles at BMG Columbia House, AOL Time Warner, and MCI Communications, contributing to substantial revenue growth and operational efficiencies across various industries. Education was completed at Iona University.