Frontier Communications
Cheryl Rowan serves as Senior Manager of Workforce Management at Frontier Communications since June 2011, overseeing a team responsible for workforce management for 3,400 employees across multiple call center teams and vendor centers. Her role involves forecasting call volume, managing staffing, coordinating new hire classes, and collaborating with various operations to streamline processes. With a history at Frontier Communications that dates back to 1979, Cheryl has held positions including Senior Manager of Quota, Compensation and Reporting, Call Center Manager, Customer Service Manager for Field Operations, and Central Office and Traffic Engineer, demonstrating extensive expertise in sales, customer service, and operations management across a range of telecommunications functions. Cheryl is also an alumnus of Minnesota West Community & Technical College.
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Frontier Communications
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Frontier Communications is on a mission to keep people connected to what matters most to them. Established in 1935, Frontier has grown to provide service in 25 states. They offer Internet, phone, television services, and a broad range of complex communications services to all types of residential and business customers: Single home, Multi-Dwelling Units and small to enterprise-level businesses. Robust 100% fiber-optic and extensive copper internet networks, advanced voice services and our Frontier Secure® suite of digital protection services.