MH

Michael Hathaway

Vice President Of Retention & Loyalty at Frontier Communications

Michael Hathaway is an experienced professional with a strong background in telecommunications. Currently serving as the Vice President of Retention & Loyalty at Frontier Communications, Michael has held various executive roles at the company including Central Region Director of Operations, Vice President Vendor Management, Vice President Sales, and Assistant Vice President of Residential Sales, Service & Business Operations. With a Master of Business Administration degree from the University of Charleston, Michael has a proven track record of leadership and success in sales, customer service, and operations. Prior to their time at Frontier, Michael worked at Verizon and AT&T in sales and customer service roles.

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Timeline

  • Vice President Of Retention & Loyalty

    November, 2023 - present

  • Central Region Director Of Operations

    December, 2020

  • Vice President Vendor Management

    June, 2020

  • Vice President Sales

    December, 2018

  • Assistant Vice President, Residential Sales, Service & Business Operations

    October, 2015

  • Director - East Region Residential Sales & Service

    April, 2013

  • Senior Manager - Performance Assurance, Call Center Operations And Analytics

    February, 2012

  • Call Center Manager - Southeast Region Residential Sales & Service

    June, 2010