Michael March

Michael March has a diverse work experience spanning over two decades. Michael began their career as an Electronic Data Administrator at PMI Mortgage Insurance Co. where they researched and resolved customer service issues. Michael then worked at Hooked On Phonics as a Product Review & Quality Assurance specialist, performing quality assurance and usability testing for educational software products.

Michael then joined the Medical Insurance Exchange of California as an Application, Integration & Technical Support specialist, providing desktop and application support to the employee base. Michael later worked at East West Bank as a Technical & Desktop Support specialist, resolving support issues and performing Novell ZENworks Desktop management console administration.

In 2009, Michael started working as an IT Support Engineer at First Republic Bank, where they provided technical and application support to a large employee base. At Teachscape, they held various roles including Technical Support Engineer II and Technical Support Supervisor, where they resolved support issues, provided Tier II customer support, and supervised Tier I and Tier II SMEs.

Currently, Michael is working at Frontline Education as a Support Engineer, handling escalated customer issues and complaints, and working closely with the department manager and Sustaining Engineering on bug prioritization and process improvement.

Throughout their career, Michael has demonstrated their expertise in technical support, troubleshooting, customer service, and incident management.

Michael March holds a Bachelor of Arts degree in History of Art from Wheaton College Massachusetts. Michael also obtained a Client/Server Technology Certificate from the College of Extended Learning at San Francisco State University. Additionally, they graduated from George School with a High School Diploma. In terms of additional certifications, Michael March has acquired various skills and knowledge through courses offered by LinkedIn, including "Creating a Culture of Service," "Innovative Customer Service Techniques," "Strategic Thinking," "Serving Customers in a Continuously Changing World," "Communicating with Confidence," "Career Wellness Nano Tips with Shadé Zahrai," "Communicating with Diplomacy and Tact," "Empathy for Customer Service Professionals," "How to Organize Your Time and Your Life," "Building Rapport with Customers," "Customer Service: Managing Customer Expectations," "Creating Positive Conversations with Challenging Customers," "Creativity at Work: A Short Course from Seth Godin," and "Working with Upset Customers."