Business Process Analyst

Join Our Business Process Optimization (BPO) Team at Frontline Insurance: Business Process Analyst (Florida Applicants Only)

Are you passionate about streamlining processes and driving efficiency? Do you thrive on analyzing workflows and identifying opportunities for improvement? At Frontline Insurance, we’re on a mission to Make Things Better, and our Business Process Optimization (BPO) team plays a crucial role in achieving this goal.

Why Join Us?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, creators, and problem solvers dedicated to Integrity, Patriotism, Family, and Creativity. We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact. Additionally, we offer a comprehensive benefits package designed to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term). We also provide a 401k Retirement Plan with a generous 9% match, Pet Insurance for your furry family members, and four weeks of PTO. Plus, our business casual environment ensures you can feel comfortable while you do your best work. If you’re ready to help shape the future of insurance, your next career adventure starts here!

About the Role

As a Business Process Analyst on our BPO team, you’ll assist in evaluating, improving, and documenting our organization’s business processes to enhance efficiency, productivity, and overall performance. This role isn’t about what software you know—it’s about how you think, how you approach problems, and how you drive solutions that make a difference.

Key Responsibilities:

• Optimize Business Processes: Identify and research scalable solutions using innovative approaches to enhance processes across multiple departments.

• Conduct In-Depth Analysis: Examine existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

• Document Processes: Maintain detailed documentation, including process maps, flowcharts, and standard operating procedures.

• Communicate Findings: Present clear and actionable recommendations to stakeholders, driving understanding and support for proposed improvements.

• Foster Continuous Improvement: Champion a culture of continuous improvement by actively seeking feedback and implementing enhancements.

What We’re Looking For:

• Education & Experience: A College Degree in Business Administration, Informatics, or a related field is preferred. Experience as a Business Process Analyst or in a similar role is highly desirable, especially within the Property and Casualty Insurance industry.

• Skills: Strong analytical and problem-solving abilities, excellent communication skills, and proficiency in process mapping tools are essential. Familiarity with BPMN process mapping/modeling and change management experience is a plus.

• Certifications: Lean Six Sigma Certification and CPBA Certification are preferred but not required.

What We Offer:

• A collaborative and inclusive work environment

• Opportunities for professional growth and development

• The chance to be part of a team that’s truly making a difference

Note: This position is open to Florida applicants only.

Ready to make a meaningful impact and help us shape the future of insurance? Apply now and start your next career adventure with Frontline Insurance!