Brad Jones

Brad Jones began their professional career in 2007 as a Research Assistant at the Affective Neuroscience Laboratory at the University of Virginia, where they independently administered EEGs to 75 participants in a neurological study, was responsible for data entry and reduction, and maintained EEG technical equipment. In 2009, they took on the role of Teacher's Assistant and one-on-one Tutor at Highroad Primary School. Brad then joined Soufriere Energy Limited in 2010 as a Research Analyst, and also began tutoring for Novastar Prep that same year. In 2013, they joined Frontpoint, where they held the roles of Customer Service Specialist, Customer Support Supervisor, and Customer Service Support Manager. In their roles at Frontpoint, they acted as a point of contact to address customer questions and concerns, ensured customers had a positive experience, mentored new representatives, responded to company directed customer inquiries, liaised with 3rd party vendors on technical issues and new products, developed, maintained, and updated all SOPs and Policy documents for the support floor, and managed a team of up to 19 support agents.

Brad Jones attended the University of Virginia from 2005 to 2008, where they earned a Bachelor of Arts in Psychology. Prior to that, they attended Rensselaer Polytechnic Institute from 2004 to 2005.