Joseph Mitilieri

Mr. Mitilieri has served as a Frontwave Credit Union volunteer since 2016 as both an Associate Board member and as a Director on the Frontwave Board of Directors. He was elected to the Vice Chairman's post in 2022.

Mr. Mitilieri received his undergraduate degree from Elmhurst College in Chicago, and earned an M.B.A from the University of Southern California. He has over 25 years of effective and proven success in strategic planning with the ability to identify trends, proactively address ambiguous business problems, and blend disparate sourced data with creativity to conceptualize consumer centric strategies for growth, enhanced customer lifetime value, and overall customer loyalty. He brings a unique skill set to the Board as an innovative and influential leader with exceptional analytical, strategic, marketing, consumer insights, and revenue management experience.

Mr. Mitilieri currently works as a consultant focusing on extracting information to evaluate and understand the customer’s journey as it relates to a specific customer’s experience and engagement with a business or corporation in order to assist organizations in identifying pain points or situations that would cause customer angst and create effective customer service tactics to eliminate it.

Mr. Mitilieri also participates in several charitable organizations, including Habitat for Humanity, The Walk to End Alzheimer’s and Tracy’s Paws.