David Elkins

David Elkins began their professional career in 2014 as an Intern at Agilla Pro, where they maintained network integrity and performed user and workstation audits. David also modified existing servers and implemented solutions to existing network issues, as well as performing OS and hardware upgrades. That same year, they also worked as a Library Associate at ECPI University. In 2015, they took on the role of Technical Customer Support Tier I at mindSHIFT, a Ricoh company, where they worked with an expansive customer base to resolve desktop, server, and network level issues, as well as maintain customer environment integrity. In 2016, they joined Network Depot as a Windows System Administrator, supporting client environments for companies that range in size from 3 users to hundreds of active users across multiple sites. In 2020, they joined FSi Strategies, Inc. as an Operations Engineer, taking on the role of lead technical escalation point for all helpdesk staff and being responsible for all new client onboarding and documentation, as well as acting as a liaison between the Engineering department and technical helpdesk staff. David was later promoted to Senior Analyst.

David Elkins obtained an Associate's degree in Computer and Information Sciences with a focus on Network Security from ECPI University between 2013 and 2015. David also has several certifications, including Microsoft Certified Trainer 2022-2023 obtained in December 2022, Teams Administrator Associate obtained in January 2021, Microsoft Certified: Azure Fundamentals obtained in February 2020, Microsoft 365 Certified Fundamentals obtained in January 2020, and SonicWall Security Administrator obtained in July 2018.