Apprentice Support Analyst

Role Overview 

We have an exciting opportunity for an Apprentice Support Analyst to join our growing Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service.  

The Apprenticeship Scheme 

The apprenticeship takes place over an 18-month period where you will: 

• Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard)

• Learn on the job alongside receiving external training and coaching.

• Develop experience across multiple projects, clients, and sectors.

• Broaden your understanding across key application support specialisms, such as:

• Providing advice, training, and support on technology applications

• Rolling out upgrades and new technologies internally and with customers

• Providing Change Management support

• Implementing additions to support functions

• Assisting with planning of IT projects

Responsibilities 

• Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
• Support and manage incidents and service requests.
• Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
• Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
• Contribute to initiatives and share knowledge as part of the FSP technical community.
• Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.

About you 

• A-levels or equivalent (must have a level 2 in both English & Maths)

• Passion for technology and driven to keep up to date with new and evolving technologies

• Able to communicate technical concepts to non-technical people

• A passion and dedication to learn

• Possess analytical skills, and capable of researching resolutions for new and unknown technical issues.

• Have lived in the UK or EEA for the past 3 years.

What we look for in our people 

• Strong alignment with FSP values and ethos

• Commitment to teamwork, quality and mutual success

• Proactivity with an ability to operate with pace and energy

• Strong communication and interpersonal skills

• Excellent planning and organisational skills

• Dedication to excellence and quality

Why work for FSP? 

At FSP, we are committed to providing: 

• A collaborative and supportive environment in which you can grow and develop your career
• The tools and opportunity to do work you can be proud of
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
• Industry leading coaching and mentoring
• Plus the excellent benefits package we offer at FSP

FSP is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.