Valerie Gallardo

Valerie Gallardo has a diverse work experience spanning over two decades. Valerie began their career in the hospitality industry, working as a Front Office Supervisor at Le Merigot a JW Marriott Beach Hotel & Spa from 1999 to 2001. During this time, they played a role in training and coordinating guest services, ultimately improving customer service ratings.

Valerie then moved on to Ayres Hotel Laguna Woods, where they served as a Guest Services Manager from 2001 to 2003. In this position, they focused on recruitment, training, and management of the guest service team. Valerie'sdedication to superior customer service resulted in increased hotel revenue and market share.

Afterwards, Valerie joined Hilton Suites Dallas North as the Director of Front Office Operations from 2003 to 2004. Here, they further honed their skills in guest service management, overseeing a team of 20+ members. Valerie'sefforts contributed to improved customer satisfaction scores and company-wide recognition for exceptional customer service.

Valerie transitioned to a technology-focused role as a Salesforce Administrator at TravelClick from 2004 to 2014. In this position, they were responsible for system configuration, data setup, and ongoing maintenance within the SFDC Service Cloud. Valerie played a key role in implementing new processes and procedures and facilitating change management discussions with global support teams.

Valerie then worked as a Sr. Salesforce Administrator at Envent Corporation from 2014 to 2018. In this role, they facilitated the development and deployment of the FieldFX mobile app on the Heroku platform.

More recently, Valerie joined RelationEdge as a Salesforce Engineer in 2018, where they focused on leveraging Salesforce to drive results for clients. Valerie then transitioned to Irvine Scientific, where they currently work as a CRM Analyst starting in 2019.

Overall, Valerie has a strong background in Salesforce administration and management, coupled with a proven track record of delivering excellent customer service in the hospitality industry. Valerie'sdiverse range of experiences makes their a valuable asset in various professional settings.

Valerie Gallardo has an education history that includes a Bachelor of Arts (BA) degree in Political Science from UCLA, which they obtained from 2016 to 2017. Prior to that, they attended UCLA from 1997 to 1999, where they studied Political Science but did not obtain a degree. Before their time at UCLA, Valerie attended El Camino College from 1993 to 1997 and obtained an Associate of Arts (AA) degree in Political Science and Government. In addition to their formal education, Valerie also obtained a certification as a Salesforce.com Certified Administrator from Salesforce.com in July 2013.