Adriana Brito dos Santos

Customer Success Manager - Jornada Paciente at Funcional Health Tech

Adriana Brito dos Santos has a diverse work experience spanning multiple industries. Adriana'smost recent role was as a Customer Success Manager at Funcional Health Tech, where they provided strategic direction for the PSP/PSD business line, developed annual strategic plans to improve customer satisfaction and identify new business opportunities, and managed customer relationships and backlog of improvements. Prior to that, they worked as a Project Coordinator at Profarma Specialty, overseeing the implementation of Patient Support Programs (PSP) and collaborating with clients to define project scope and objectives. Adriana also served as a Relationship Manager at InterPlayers, managing strategic accounts in the pharmaceutical industry and presenting business plans to clients. In addition, they have experience as a Product Specialist at Politec Saude, where they conducted market analysis, identified new business opportunities, and provided technical support and training to the sales team. Adriana also worked as a Commercial Manager at NCS do Brasil, where they developed the commercial strategic plan. Earlier in their career, they were a Project Supervisor at ePharma PBMS do Brasil, where they were responsible for implementing new projects and improving customer service. Overall, Adriana has demonstrated their ability to drive customer success, manage projects, and build strong client relationships throughout their career.

Adriana Brito dos Santos began their education in 2008 at SENAC, where they pursued a degree in Gestão de Recursos Humanos. Adriana completed their studies in 2009. In 2010, they enrolled at Uninove and obtained a degree in Técnico em Farmácia by the year 2012, specializing in the pharmaceutical field. More recently, from 2019 to 2022, Adriana attended Anhanguera Educacional to study Gestão Comercial e Projetos. Although their degree name during this period is not provided, it is inferred that they pursued educational advancement related to commercial management and project management.

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Timeline

  • Customer Success Manager - Jornada Paciente

    December, 2022 - present