Daniela Vilca Ortiz

Daniela Vilca Ortiz has a diverse work experience spanning various industries and roles. Daniela currently works at Funko as a Sales Support Coordinator since November 2022. Prior to that, they held the position of Customer Service EMEA at the same company from March 2020 to October 2022.

Before joining Funko, Daniela worked at Volvo Group as an Uptime Solutions Coordinator for the French and Spanish market from March 2017 to March 2020. Additionally, they have experience in warehouse operations at PMP Recruitment from September 2016 to February 2017 and as a Retail Management Assistant at PDSA in August to September 2016.

Earlier in their career, Daniela worked at Merck Millipore as a Business Continuity Plan Distribution employee from February to July 2015. Daniela also gained experience as an Assistant Shipping at DHL in June to August 2014, and as an Assistant Logistics at Smart Star from October 2011 to July 2013.

Starting their career, Daniela worked at Grupo La República Publicaciones from August 2008 to April 2011, where they held the positions of Assistant Logistics from February 2009 to April 2011, and Trainee Purchasing from August 2008 to January 2009. Finally, they worked as a Trainee Project Management at Perú Offset Editores from September 2007 to August 2008.

Daniela Vilca Ortiz's education history is as follows:

From 2014 to 2015, they attended UTBM and obtained a Master's Degree in Management of Technology & International Industrial Business.

From 2013 to 2014, they studied at the Université de Picardie Jules Verne (Amiens) and earned a Master's Degree in Logistics Engineering.

Between 2002 and 2007, they pursued an Engineer's Degree in Industrial Engineering at the Universidad Nacional Mayor de San Marcos.

In addition to their formal education, Daniela Vilca Ortiz has obtained several certifications. These include "How to Train Your Brain For Happiness," "Customer Service Using AI and Machine Learning," "Customer Service: Knowledge Management," "Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain," "Artificial Intelligence Foundations: Machine Learning," "Building Rapport with Customers," "Communicating with Charisma," "Cultivating Mental Agility," "Cultivating a Growth Mindset," "Developing a Learning Mindset," "Listening to Customers," "Mastering Self-Motivation," "A Design Thinking Approach to Putting the Customer First," "Building Customer Loyalty," "Creating a Culture of Change," "Customer Service: Problem Solving and Troubleshooting," "Empathy for Customer Service Professionals," "Extreme Productivity (Blinkist Summary)," "Leadership Mindsets," and "Learn Emotional Intelligence, the Key Determiner of Success." These certifications were obtained from LinkedIn, with varying completion dates ranging from 2020 to 2021.