Operations Associate/ Senior Associate

Roles and Duties

1. Manage technology platforms and operational workflows in connection with digital assets business covering exchange, custody and related services

2. Tasks include client onboarding, account opening, asset transfers/payments, trade settlement, trade reporting/reconciliation, digital tokens issuance, cap table management, client servicing, platform administration and other related operations

3. Conduct UATs and provide recommendations for improvements

4. Interface with clients to conduct due diligence and respond to user enquiries

5. Work with external service providers and partners to ensure seamless integration

6. Update operational processes through documentations and manuals

7. Ensure platforms and workflows are running smoothly and efficiently. Investigate malfunctioning issues, recommend fixes and implement changes. Improve operational performance and efficiency on a continuous basis

8. Collaborate with technology department to tackle user problems and assist product development

9. Collaborate with frontline departments to provide superior user experience

10. Support compliance team to ensure timeliness of and compliance with regulatory reporting requirements and internal controls

11. Support ad-hoc projects in addition to ordinary operational activities

12. Be a team player in a lean-structured company with staff located in different countries.

13. Support other departments to ensure successful business activities as a whole for Fusang

Requirements

1. Bachelor degree in finance/ economics/ IT or related disciplines
2. FI/ banking/ brokerage/ crypto exchange operational experience 2-3 years
3. Experience/ knowledge of cryptocurrency, blockchain, trading and/or capital market
4. Proficiency in verbal and written English
5. Be flexible, hands-on and able to multitask while working under pressure
6. Strong analytical, problem-solving, communication and collaboration skill
7. Preference given to candidates based in Malaysia