Francis D'Souza

Vice President - BFSI Business at Fusion CX

Francis D'Souza has a diverse work experience spanning multiple industries. Francis currently holds the position of Vice President - BFSI Business at Fusion BPO Services, starting in December 2022. Prior to this, they served as an Assistant Vice President Operations at Conneqt Business Solutions Limited from February 2020 to November 2022. Francis also worked as the General Manager - Business Operations & Customer Service at Aditya Birla Payments Bank from October 2017 to December 2019. Francis has also held roles such as Process Excellence Manager at ICICI Lombard from December 2012 to May 2017. Before that, Francis worked as Chief Manager at Dhanlaxmi Bank Limited from September 2009 to November 2012, and as Senior Manager at Reliance Nippon Life Insurance from November 2007 to March 2009. Francis began their career at ICICI Bank in September 2004 as a Manager 1 (Operations), and prior to that, they served as a Group Leader Operations at Wipro BPO from January 2002 to September 2004.

Francis D'souza received a Bachelor of Science degree (BSc) from the University of Mumbai. The duration of their education and the field of study are not provided.

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Timeline

  • Vice President - BFSI Business

    December, 2022 - present