Raluca Popescu

Raluca Popescu has over 34 years of experience in various roles within the customer service, financial services, and marketing industries. Raluca currently serves as the Head of Global Client Relations at Fusion CX, where they lead a team responsible for strategic planning, client onboarding, and project management. Prior to this role, Raluca worked as the Director of Financial Services at Sentry Credit, where they established and led a new service vertical for the Credit Union sector. Raluca has also held positions such as Account Director at Mediapost Hit Mail, where they managed client programs and campaigns, and Director of Consumer Communications at Sentry Credit, where they transformed the front-line customer experience. Raluca's experience also includes working as an Account Manager at Mediapost Hit Mail, where they identified revenue opportunities and launched consumer promotions for various corporations.

Raluca Popescu holds a Master of Science degree in Marketing and Business Communication from the Academia de Studii Economice din București. Raluca also obtained a Bachelor of Applied Science degree in Economics, with a minor in Statistical Analysis and Multivariate Calculus from the same institution. In addition to their academic qualifications, Raluca has obtained several certifications, including Advanced Google Analytics, Business Development: Strategic Planning, Cert Prep: Scrum Master, Creating a Communications Strategy, Emerging Financial Risk Management, and Leading Your Org on a Journey of Allyship, all obtained in 2022 from LinkedIn.