Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.



Call Center

Outsourcing

Professional Services

Fusion CX

Pankaj Dhanuka

Raluca Popescu

Francis D'Souza

Chris Gugala

Kishore Saraogi

Jyotendra Thokchom

Brad Call

Manish Jain

Suresh Sampath.

Andrew Wilmott

Amitabh Vartak

Ritesh Chakraborty

The Operations and Service Management team at Fusion CX is responsible for overseeing and optimizing the company's business processes and customer service operations globally. This team ensures seamless service delivery, manages workforce planning and real-time adjustments, implements new projects, and directs call center operations, particularly in healthcare. They work collaboratively to maintain high standards of customer experience and operational efficiency across Fusion CX's diverse and expansive client base.

Operations and Service Management

Leadership Team

Marketing

Operations and Service Management

About

Team members

Other teams at Fusion CX

Leadership Team

Marketing