Graduate Client Success Executive

What you'll be doing…

Our Client Success Executive oversees all aspects of projects, including managing people resources, and tasks, while supporting Client Success Managers on larger projects. Your role is to ensure that project goals are achieved on time and within budget, contributing to the campaign's overall success. As the primary post-sale contact for clients at Future, delivering exceptional customer service is crucial for maintaining client relationships.

You will report to the Client Success Director manage the communication with partners throughout the project and keep projects on track, following the established brief and timeline. This involves proactively monitoring progress, and addressing any potential challenges before they affect the project's success.

Conduct post-campaign analysis to provide valuable insights for sales representatives to present to clients. This analysis is important for demonstrating the effectiveness of the campaign and contributes to securing future bookings by highlighting successful outcomes and areas for improvement.

Experience that will put you ahead of the curve…

• Have Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product.
• Have a foundational understanding of marketing products, including print, digital, social media, newsletters, and events.
• Track and manage projects within agreed budgets and timelines.
• Experience prioritising tasks and multitasking.
• Proficient in writing campaign reports for all partners.
• Demonstrate excellent customer service skills.

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level Commercial 8

The salary for this position is £24,000

This is a Hybrid role from our London Paddington Office, working three days from the office, two from home 

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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