Technical Consultant / Engineer

The Role

There are three core pillars to the FutureOn Consultant role:

• Acting as onsite or remote product Subject Matter Expert to our customers in region for both product adoption and integration

• Acting as a consistent technology thought leader throughout the customer adoption, onboarding and integration of existing customer datasets and tools.

• Taking part in the delivery of services in a value-added professional services capacity, consulting, training or workshops.

The Company

FutureOn AS develops an innovative, efficient, and cost saving SaaS SW platform for digital energy using modern web and cloud technologies. We are bringing data into plain sight through easy-to-understand and easy-to-use 2D/3D/VR visualization directly in your web browser.

Duties

• Reporting to the lead Professional Services manager to deliver pre- and post-sales support services to customers in the region
• Work with Sales and Customer Success to define solution scope with respect to services and integration requirements
• Demonstrate & present FieldTwin products and modules to customers
• Lead and manage trials and proof of concepts from definition to completion
• Provide onsite product expertise
• Contribute to the sales proposal and tender process
• Work with the Customer Success, Support and Operations teams to seamlessly manage the customer needs throughout the customer lifecycle
• Maintain relationships with customers and partners and support Customer & Partner Success to drive retention and satisfaction
• Drive technology adoption with new customers and capture potential requests/opportunities
• Build relationships within existing and prospective customers and partners
• Participate in initiatives to evolve and strengthen Professional Services in the region
• Capture and contribute to Services best practise, share customer experience and feedback and lessons learned
• Act as a consulting resource in the delivery of services – training, expert consulting, and integrations
• Work with Product management to:
  • Ensure accurate presentation of the product and roadmap to FutureOn customers
  • Provide regional insights into key customer challenges for Product & Integration roadmap planning
  • Work with Customer Success team to capture ideas and feature requests for internal evaluation and review

Your Skills & Knowledge

• Strong presentation and communication skills, both written and oral in English and Norwegian
• Ability to work with multiple disciplines
• Excellent organisation and time management
• Problem solving mindset
• Creative & critical thinker with the ability to also think conceptually and practically
• Digitally proficient
• Customer service mentality
• Proactive approach in identifying opportunities
• Thrives in a small team and working remotely
• Skillset and capability to work autonomously whilst being managed from a different time-zone
• Comfortable with travelling frequently
• Experience in information management and databases

Your Qualifications & Experience

• 3-5 years experience in subsea oil & gas and/or new energy
• Worked in multi-disciplinary team
• Bachelors in Engineering or similar
  • Computer Science elective desirable