Carla Mariani

Carla Mariani has extensive experience in customer service and management within the travel industry, currently serving as Head of Customer Care - Global at G2 Travel since April 2017, where responsibility includes establishing global policies and standardizing service levels across the company. Prior to this, Carla held various roles in customer service management at Kuoni Group Travel Experts from May 2010 to April 2017, overseeing a multicultural team and handling high-level compensations and major incidents. Carla's earlier experience includes roles at GTA, Univels srl, the Embassy of Colombia in Beijing, and Schmitt Zur Hohe & Ferrante intellectual property law, demonstrating strong skills in customer care, project management, and language instruction. Carla holds degrees from UIBE and Università di Napoli L'Orientale, specializing in languages and cultures.