Gloria Mavungu

Gloria Mavungu has a diverse work experience spanning various industries and roles. Gloria is currently working as a Customer Success Manager at Gainsight since 2021. Prior to that, they completed a Customer Success Apprenticeship at SV Academy in 2020, where they received rigorous training on customer success skills and technological tools.

Before their foray into customer success, Gloria worked as a Project Manager at Barkley in 2018, leading multiple projects and managing project scopes, timelines, and budgets. Gloria also worked as a Project Manager and Account Manager at Two West from 2015 to 2016, where they developed work plans, managed client relationships, and optimized marketing campaigns. Prior to their project management roles, they served as an Account Coordinator at Two West from 2013 to 2015, where they analyzed data-driven audience insights and provided recommendations for optimizing content across various marketing channels.

Gloria's early career includes experience as a Sales Advisor at H&M from 2011 to 2015, where they provided excellent customer service and contributed to achieving sales goals. Gloria also worked as a Student Assistant at the University of Missouri-Kansas City in 2012, fostering an informational and exploratory atmosphere for entrepreneurship students and community leaders.

In addition, Gloria has experience as a Fashion Buyer at Colfax Market Femme from 2010 to 2012, where they segmented the retail marketplace and established relationships with vendors. Gloria also worked as a Certified Nursing Assistant at The Evangelical Lutheran Good Samaritan Society from 2008 to 2011, delivering high-quality care and receiving recognition for exemplary service.

Overall, Gloria Mavungu has a strong background in customer success, project management, marketing, sales, and healthcare, showcasing their diverse skill set and adaptability.

Gloria Mavungu holds a Bachelor of Business Administration (BBA) degree from the University of Missouri-Kansas City, with an emphasis in Entrepreneurship and Marketing. Gloria has obtained several certifications, including the Customer Success Manager Advanced Certified Professional and Customer Success Manager Certified Professional from Pulse Academy by Gainsight. In addition, they hold certifications from Oracle, including the Oracle Autonomous Database Cloud 2019 Certified Specialist, Oracle Cloud Infrastructure 2019 Certified Architect Associate, Oracle Cloud Infrastructure 2019 Cloud Operations Certified Associate, and Oracle Cloud Infrastructure Foundations 2020 Certified Associate.