Paulina Rodriguez

Paulina Rodriguez has a diverse work experience spanning various roles and industries. Paulina currently works as a Strategic Customer Success Manager at Gainsight, where they started in September 2021. Prior to this, they were a Strategic Customer Success Manager at TrustRadius from November 2020 to September 2021. At TrustRadius, Paulina helped buyers with unbiased and insightful reviews to make better product decisions, and also assisted vendors in leveraging customer feedback for sales and marketing.

Before TrustRadius, Paulina worked at LogicMonitor as an Enterprise Customer Success Manager - Managed Services from March 2019 to November 2020. Paulina also held the role of Customer Success Manager from May 2018 to March 2019 at LogicMonitor. During their time at LogicMonitor, Paulina contributed to advancing technology and monitoring infrastructures to help businesses grow and focus on evolution.

Prior to LogicMonitor, Paulina served as a Senior Sales Representative at SolarWinds from August 2016 to May 2018. In 2015, they worked at Kforce Inc as a Client Relationship Manager for a brief period from June 2016 to August 2016, and as a Recruiter from August 2015 to June 2016. At Kforce, Paulina matched job seekers and employers in the areas of technology, finance & accounting, and health information management.

Paulina's work experience also includes serving as a Mentor and Tutor at AmeriCorps from August 2014 to July 2015. Overall, Paulina has demonstrated their expertise in customer success, sales, and relationship management across various organizations throughout their career.

Paulina Rodriguez earned a Bachelor of Arts (B.A.) degree in Psychology with a minor in Business Administration from The University of Texas at San Antonio. Paulina attended the university from 2009 to 2013.

In addition to their degree, Paulina has obtained various certifications over the years. These include the Customer Success Leader Certified Professional certification from Gainsight, which they obtained in January 2023. Paulina also earned the Gainsight NXT Associate Administrator Certificate (Level 1) in January 2023 and the Gainsight End User Certification in December 2022. Paulina's certifications from Gainsight also include the Advanced Customer Success Manager Certified Professional (September 2022) and the Customer Success Manager Certified Professional (March 2022) designations.

Furthermore, Paulina has the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER, which they obtained in December 2020. Paulina also holds the Introduction to AWS for Non-Engineers: 2 Security certification from LinkedIn (July 2020), the Six Sigma White Belt Certification from Aveta Business Institute (May 2020), and the Initiating and Planning Projects certification from Coursera Verified Certificates (July 2015).