Phillip Merrin

Phillip Merrin has over nine years of experience in customer experience management. Phillip began their career in 2013 as an Operations Consultant at Comcast. Phillip then held the role of Customer Service Supervisor, followed by Nirvana Customer Experience Supervisor. In 2020, they joined Spirit Airlines as a Vendor Manager Contact Center Operations and Vendor Supervisor of Contact Center Operations. In their roles, they managed a team of 5 supervisors for 8 BPO contact centers with over 2100 associates. Phillip identified risks within BPO contracts and operations and presented effective solutions. Phillip also developed and executed contact strategies to improve end-to-end processes and client satisfaction ratings. Currently, they are a Customer Experience Vendor Management at Gametime United.

Phillip Merrin received their Bachelor's degree in Mass Communication/Media Studies from Broward College in 2012.